Return Policy
1. Introduction
This Return Policy outlines the terms and conditions for returning products purchased from Vorxyrelthran. We want to ensure your satisfaction with your purchase. Please read this policy carefully before making a return request.
2. Company Information
Company Name: Vorxyrelthran
Address: 422 State Route 17, Camberwell VIC 3124, Australia
Email: info@vorxyrelthran.world
Website: vorxyrelthran.world
3. Return Eligibility
3.1 Timeframe
You may return unopened, unused products within 30 days of the original purchase date. The return period begins on the date you receive the product.
3.2 Condition Requirements
To be eligible for a return, products must:
- Be unopened and in original packaging
- Have all original tags and labels attached
- Be in the same condition as when received
- Include proof of purchase (order number or receipt)
3.3 Non-Returnable Items
The following items are not eligible for return:
- Opened or used products
- Products without original packaging
- Products damaged by misuse or negligence
- Products purchased more than 30 days ago
- Products that have been tampered with
4. Return Process
4.1 Initiating a Return
To initiate a return, please follow these steps:
- Contact us at info@vorxyrelthran.world with your order number and reason for return
- We will review your request and provide return authorization if eligible
- You will receive return instructions and a return authorization number
- Package the product securely in its original packaging
- Ship the product to the address provided in the return instructions
4.2 Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping method and retaining proof of shipment.
5. Refund Process
5.1 Refund Eligibility
Refunds will be processed once we receive and inspect the returned product. We will notify you of the approval or rejection of your refund via email.
5.2 Refund Method
Refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider, typically 5-10 business days after we process the refund.
5.3 Refund Amount
The refund amount will include the original product price. Shipping costs are non-refundable unless the return is due to our error. Any discounts or promotional codes applied to the original order will be reflected in the refund amount.
6. Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately at info@vorxyrelthran.world with photos of the defect or damage. We will arrange for a replacement or full refund, including return shipping costs.
7. Wrong Item Received
If you receive the wrong item, please contact us immediately. We will arrange for the correct item to be sent and cover all return shipping costs. You may keep the incorrect item or return it at our expense.
8. Late or Missing Refunds
If you have not received your refund within the expected timeframe, please check your bank account or payment method first. Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted. If you still have not received your refund, please contact us at info@vorxyrelthran.world.
9. Exchanges
We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.
10. Consumer Rights
This policy does not affect your statutory rights as a consumer. If you are located in a jurisdiction with consumer protection laws that provide additional rights, those rights remain in effect.
11. International Returns
For international returns, customers are responsible for all customs duties, taxes, and return shipping costs. We recommend checking with your local customs office regarding return procedures and any applicable fees.
12. Cancellation Rights
You have the right to cancel your order within 14 days of receiving the product without giving any reason. To exercise this right, you must inform us of your decision to cancel by contacting us at info@vorxyrelthran.world.
If you cancel your order, you must return the products within 14 days of informing us of your cancellation. You will be responsible for the direct cost of returning the products.
13. Contact Information
For questions about returns, refunds, or this policy, please contact us:
Email: info@vorxyrelthran.world
Address: 422 State Route 17, Camberwell VIC 3124, Australia
Please include your order number in all communications to expedite the process.
14. Advertising and Marketing Compliance
Our products are marketed in compliance with Google Ads policies and applicable advertising regulations. We do not make medical claims, health condition claims, or guarantees about product effectiveness. Our advertising focuses on product quality, ingredients, and general nutritional support as part of a balanced diet and healthy lifestyle.
All product descriptions and marketing materials are designed to comply with dietary supplement advertising standards. We operate primarily in Australia and comply with local advertising regulations in jurisdictions where we advertise or sell products.
15. Policy Updates
We reserve the right to update this Return Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.